Shipping policy

Last updated: September 22, 2026

At Hamez, we work to prepare and deliver orders as efficiently as possible. This policy explains our delivery estimates, shipping charges, and responsibilities relating to delivery.

Delivery within Saudi Arabia

Orders within Saudi Arabia are usually delivered within 2–5 business days from the date the order is dispatched. This is an estimate and may vary by city, courier, peak periods, promotions, and circumstances outside Hamez’s control.

Order status and tracking details, where available, are sent through the contact details connected to the order. The estimated delivery period starts after the order is handed to the courier and not necessarily when payment is completed.

Shipping charges

Shipping charges and any applicable discounts or additional charges are displayed at checkout before payment.

Address and delivery

The customer is responsible for providing a complete and accurate address and a reachable phone number. An incorrect address, failure to respond to the courier, or refusal to accept delivery may delay or return the order.

If the delay or return is caused by the customer, return or re-delivery costs may be deducted from any amount owed to the customer.

Delays or lost shipments

If a shipment is delayed beyond the estimated delivery period, contact us at:

Email: info@hamez.sa
WhatsApp: +966 55 668 9575

We will coordinate with the courier to investigate the shipment status. Estimated delivery times are not guaranteed dates and do not include delays caused by disasters, weather, peak periods, government or customs procedures, or other circumstances outside Hamez’s control.

International shipping

If international shipping is available for an order, additional shipping, customs, tax, and clearance charges may apply. The customer is responsible for these charges unless clearly stated otherwise at checkout. Delivery times vary by destination and local procedures.

Returned orders

Returns and exchanges are governed by the Hamez Exchange & Return Policy.

If the return is due to a manufacturing defect, an incorrect item, or an error by Hamez, we will cover reasonable return shipping costs as agreed with customer service. Otherwise, the customer is responsible for return or exchange shipping costs according to the applicable policy.

Contact

For shipping questions, contact:

Email: info@hamez.sa
WhatsApp: +966 55 668 9575