Shipping Policy

Last updated: September 22, 2026

At Hamez, we work to prepare and deliver orders as efficiently as possible. This policy explains our delivery estimates, shipping charges, and responsibilities relating to delivery.

Delivery within Saudi Arabia

Orders within Saudi Arabia are usually delivered within 2–5 business days from the date the order is dispatched. This is an estimate and may vary by city, courier, peak periods, promotions, and circumstances outside our control.

Order status and tracking details, where available, are sent through the contact details connected to the order. The estimated delivery period starts after the order is handed to the courier and not necessarily when payment is completed.

Shipping charges

Shipping charges and any applicable discounts or additional charges are displayed at checkout before payment. Hamez is not responsible for charges that were not displayed before checkout unless they are later imposed by the courier, a government authority, or customs in accordance with applicable requirements.

Address and delivery

The customer is responsible for providing a complete and accurate address and a reachable phone number. An incorrect address, failure to respond to the courier, or refusal to accept delivery may delay or return the order. If this is caused by the customer, return or re-delivery costs may be deducted from any amount owed to the customer.

Delays or lost shipments

If a shipment is delayed beyond the estimated period, contact us at info@hamez.sa or WhatsApp at +966 55 668 9575. We will coordinate with the courier to investigate the shipment status. Estimated delivery times are not guaranteed dates and exclude delays caused by disasters, weather, peak periods, government or customs procedures, or other circumstances outside Hamez's control.

International shipping

If international shipping is available for the order, additional shipping, customs, tax, and clearance charges may apply. The customer is responsible for these charges unless clearly stated otherwise at checkout. Delivery times vary by destination and local procedures.

Returned orders

Returns and exchanges are governed by the Hamez Exchange & Return Policy. If the return is due to a manufacturing defect or an error by Hamez, we will cover reasonable return shipping costs as agreed with customer service. Otherwise, the customer is responsible for return or exchange shipping costs as stated in the applicable policy.

Contact

For shipping questions, contact info@hamez.sa or WhatsApp at +966 55 668 9575.