Privacy policy
Last updated: September 22, 2026
Hamez, referred to in this Privacy Policy as “Hamez,” “we,” “us,” or “our,” operates this website and the related products, services, tools, and content. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website, purchase our products, or communicate with us.
By using our website or services, you acknowledge that you have read this Privacy Policy. If you do not agree with the practices described here, please do not use the website or provide us with your personal information.
Information We Collect
Depending on how you use our website and as permitted by applicable law, we may collect:
- Your name and contact details, including your phone number and email address.
- Billing and shipping addresses.
- Order information, including products you view, add to your cart, purchase, return, or exchange.
- Payment information, payment confirmations, and transaction details. Payment card information is processed by payment providers. We do not retain full payment card details except to the extent permitted by the relevant service provider and applicable law.
- Messages and information you provide when contacting customer service.
- Account information, if you create an account, including login details and preferences.
- Device and browser information, IP address, and network connection details.
- Website usage information, such as the pages you visit and how you interact with the website.
- Information you provide when submitting a review or participating in a promotion or marketing campaign.
Sources of Information
We may collect information from:
- You, when you place an order, create an account, contact us, or otherwise provide information.
- Your device when you use the website, including through cookies and similar technologies.
- Shopify and service providers that help us operate the website, process payments, provide analytics, arrange shipping, and provide customer support.
- Couriers, payment providers, marketing providers, and review-service providers when they are involved in your order or the service you use.
- Public sources or other parties when permitted by applicable law.
How We Use Your Information
We may use your personal information to:
- Process orders and payments and arrange delivery.
- Handle returns, exchanges, and warranty claims.
- Communicate with you about your orders, account, and customer-service requests.
- Provide, maintain, personalize, and improve the website and shopping experience.
- Send service messages and notifications relating to your orders.
- Send marketing communications, such as email or text messages, in accordance with consent and applicable requirements, with an option to unsubscribe.
- Detect fraud, misuse, security incidents, and unauthorized activity.
- Analyze website, product, and campaign performance.
- Comply with legal requirements and protect our rights, customers, and business.
How We Share Information
We may share information as necessary with:
- Shopify, to host the website and provide store-related services.
- Payment providers, to process payments and verify transactions.
- Shipping and delivery providers, to fulfill and track orders.
- Technology, hosting, analytics, and customer-service providers.
- Marketing and review-service providers, if those services are active in our store.
- Government or regulatory authorities when required or permitted by law.
- Parties involved in a merger, sale, restructuring, or transfer of our business, subject to appropriate protections.
We do not sell your personal information merely as a commercial product. Some Shopify or partner services may use information for analytics or advertising in accordance with their own policies and applicable law.
Cookies and Similar Technologies
We may use cookies and similar technologies to operate the website, remember your preferences, maintain your cart, analyze usage, improve the shopping experience, and measure marketing campaigns.
You can control cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.
Retention of Information
We retain personal information for as long as necessary to provide our services, process orders, handle returns and warranty claims, comply with legal and accounting obligations, resolve disputes, and protect our rights.
When information is no longer needed, we delete it or make it non-identifiable where reasonably possible, subject to any retention period required by law or by a service provider.
Information Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, alteration, or disclosure. However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security in every circumstance.
Your Rights
Depending on applicable law and your circumstances, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion where there is no legal reason for us to retain the information.
- Request restriction of or object to certain processing.
- Unsubscribe from marketing communications.
- Request a copy of your information where legally available.
We may need to verify your identity before processing a request. To exercise these rights, contact us at:
info@hamez.sa
We will review and handle your request within the period required by applicable law.
International Transfers
Some information may be processed or stored by Shopify or service providers located outside the Kingdom of Saudi Arabia. We use appropriate service providers and take reasonable available measures to protect personal information when it is transferred or processed outside the Kingdom.
Children’s Information
Our website is not directed to children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, contact us at info@hamez.sa so that we can review or delete the information where legally possible.
Third-Party Links
Our website may contain links to websites or services operated by third parties. We do not control their privacy or security practices. You should review their privacy policies before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable requirements. We will publish the updated version on this page and update the “Last updated” date.
Contact Us
If you have a question, complaint, or request relating to privacy, contact us at:
Email: info@hamez.sa
Website: hamez.sa