Hamez Heating Pad Warranty
Last updated: September 22, 2026
This warranty applies to Hamez heating pads purchased directly from the official Hamez website. It is in addition to, and does not limit, any mandatory rights available to customers under applicable law.
Hamez Confidence return policy
If you change your mind or the product does not suit you, this is a return-policy request, not a manufacturing-defect warranty claim. You may request a return within 3 days of delivery, subject to the Hamez Exchange & Return Policy. The product must be returned with its original packaging and all accessories and must not have damage caused by misuse, improper care, or unauthorized modification.
Manufacturing-defect warranty
Hamez provides a one-year warranty from the date of delivery against manufacturing defects. If a manufacturing defect is confirmed after inspection, the customer is entitled to a one-time product replacement, subject to product availability and applicable law.
What the warranty covers
- Defects in materials or workmanship that existed when the product was delivered.
- Failure of the product to operate as described when used according to the product instructions.
What the warranty does not cover
- Damage caused by misuse, improper care, accidents, liquid exposure, burns, cuts, power surges, or use contrary to the product instructions.
- Normal wear and tear or cosmetic changes that do not affect the product's function.
- Damage caused by unauthorized repair, modification, or use of incompatible accessories.
- Missing parts or damage reported after the applicable return or exchange period when the issue is not a manufacturing defect.
- Products purchased from distributors or retailers other than the official Hamez website, unless the applicable seller provides its own warranty.
How to make a warranty claim
- Contact Hamez at info@hamez.sa or WhatsApp at +966 55 668 9575 within the warranty period.
- Provide your order number, delivery details, a description of the issue, and clear photos or videos if requested.
- Follow the instructions provided by customer service. Hamez may inspect the product before confirming whether the issue is covered.
- Do not send the product back before receiving return instructions from customer service.
Shipping and resolution
If the claim is confirmed as a manufacturing defect or an error by Hamez, Hamez will arrange or reimburse the reasonable return shipping cost as agreed with customer service. If the claim is not covered, the customer may be responsible for shipping and inspection-related costs communicated in advance.
A warranty replacement does not restart or extend the original warranty period unless applicable law requires otherwise.
For change-of-mind returns, exchanges, refund timing, and shipping charges, please refer to the Hamez Exchange & Return Policy.
For questions, contact info@hamez.sa.