Exchange and Return Policy

Exchange & Return Policy

At Hamez, we want every order to arrive as expected. This policy explains when an item can be returned or exchanged. It applies together with any applicable statutory rights and the Hamez one-year warranty for manufacturing defects.

Returns

You may request a return within 3 days of receiving your order. The item must be in its original condition, with its original packaging and all accessories, and must not show damage caused by misuse, improper care, or unauthorized modification. Hamez may inspect the item before approving the return.

Return shipping is paid by the customer. Original shipping fees are non-refundable, except when the item is defective, incorrect, or the issue was caused by Hamez. For international orders, the customer is responsible for applicable return shipping, customs duties, taxes, and courier charges, except when the issue was caused by Hamez.

Exchanges

You may request an exchange within 7 days of receiving your order. The item must be in its original condition, with its original packaging and all accessories. Exchange shipping is paid by the customer unless the item is defective, incorrect, or the issue was caused by Hamez.

Items that cannot be returned or exchanged

  • Items made or customized to the customer's specifications, unless defective or materially different from the approved specifications.
  • Digital content after it has been accessed or downloaded.
  • Items damaged through misuse, improper care, or unauthorized modification.
  • Items for which the applicable return or exchange period has expired.
  • Products clearly identified as final sale before purchase.

Manufacturing-defect warranty

Hamez provides a one-year warranty from the date of delivery for manufacturing defects. If a manufacturing defect is confirmed after inspection, the customer may receive a one-time replacement. This warranty does not cover damage caused by misuse, improper care, normal wear and tear, or unauthorized modification.

Refunds

Approved refunds are processed after the returned item is received and inspected, usually within 7–14 business days. Refunds are issued to the original payment method where supported by the payment provider. Any exception will be communicated to the customer.

How to request a return or exchange

Contact customer service through info@hamez.sa or WhatsApp at +966 55 668 9575 within the applicable period. Include your order number, the item concerned, and the reason for the request. After approval, ship the item within 3 days unless customer service gives you different written instructions.

For questions, contact info@hamez.sa.